shop customer care

how can we help you?

Thank you for visiting our website and ordering from The Fanatic Calligrapher (thefanaticcalligrapher.com)!

If you have questions regarding your order or need additional information, please contact our customer sevice at hello@thefanaticcalligrapher.com.

orders

The merchandise available on the The Fanatic Calligrapher website are subject to change. Despite our efforts to always keep the website updated with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

Please note, that some of the listed items are handmade and made-to-order. Given the nature of made to order production, processing times may vary. We will inform you about approximate time frames, but we cannot guarantee delivery dates. Please know that we are doing our very best to complete your order as soon as possible!

All items are quality controlled and checked for any faults before they are shipped to the customer. Should you receive an item that is not in perfect condition please contact customer care immediately.

colours

Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

shipping

Shipping within Hungary

Orders within Hungary ship via Magyar Posta and MPL.

Small items, like nibs and nib holders can be shipped as a standard letter, named as ‘Small Package’ during checkout. Please note however, that if you choose the ‘Small package’ shipping option your items will not be insured unless you select ‘Home Delivery’, ‘Csomagautomata’, ‘Postapont’ or ‘Postapont plusz’. With the latter four shipping options your package will be insured automatically. Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery!

Please note we cannot guarantee delivery dates. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Items in stock are processed for shipping in usually 3-5 BUSINESS days from purchase date. Made-to-order items ship as soon as their production has finished. Once your made-to-oder item is ready for shipping, you will receive an email with details on delivery.

additional information on shipping

Please be aware that customers out of the European Union are responsible for payment of any local customs duties. The Fanatic Calligrapher will not be responsible for any fees charged by customs or other tax authorities.

If you refuse any shipments from The Fanatic Calligrapher, you remain responsible for all original shipping charges, taxes, customs duties incurred on the package – original and return shipment costs also – and the cost of returning the package to The Fanatic Calligrapher. We will subtract this amount from your merchandise refund, if any. If the item is not received by the customer and sent back to us by the postal service company you will be charged the actual shipping fee (not the shipping fee according to our shipping calculator). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

returns

The Fanatic Calligrapher team wishes you to be completely satisfied with your purchase. Please let us know within 14 days of receiving your package if you would like to make a return by contacting us at hello@thefanaticcalligrapher.com. The return package must be postmarked no later than 30 days from the date of original purchase. Refunds may only be issued in the same form as was utilized for payment. Please note that we are unable to exchange your returned item / s to a different item. The balance will be refunded to your bank account within 5 business days from receiving of the returned item/s, in their original condition. A re-stocking fee is applied to the items that are used or are not in their original condition.

Please note that custom designed and custom made made-to-order items and sale items are not refundable.

Shipping fees are not refundable. We recommend that you insure your return package and use a carrier that allows you to track your package, as we are not responsible for delayed or lost return packages.

Please note that we are unable to accept returns for items purchased at other retail locations or other websites.